Next Dimension Blog

Creating the Optimal Employee Experience by Recognizing that Employees are Customers Too!

How does an organization transform in this way? At Next Dimension we are leveraging data, analytics, and the use of personas to guide us towards optimizing the employee experience.

These efforts have begun a critical paradigm shift.  Consider a simple change in mindset in which employees are no longer a cost centre but a profit centre, in which the greater the employee experience – the greater the return on investment.  Employees are customers too, and should be treated as such.

Next Dimension as an organization recently completed ITIL training.  ITIL reinforces how important our internal customers are to the creation of value for our external customers, but do we treat our internal customers in the same way as our external customers in our daily interactions?

More often, the departments within organizations that follow this philosophy will rely on the marketing principles that nurture the customer experience (CX) to transform the employee experience (EX).  At the heart of it all, employees are human beings, and quality customers with whom you should check in regularly.

So let’s lose the tags “resources”, “assets” and “capital” once and for all and cultivate a thriving and meaningful workplace!

Employees are neither assets, nor human capital, nor human resources – they are human beings!

How often do we hear organizations today declare that “our employees are our most important asset”? Sounds nice doesn’t it? Except that employees are neither assets, nor human capital, nor human resources – they are human beings!  Today’s workforce deserves better than to be labelled as assets, human capital, or human resources. We need to move our attention away from these notions and focus instead on bringing the most optimal “Employee Experience” to our employees.

At Next Dimension, that is the vision we share with regards to our people. Although the concept of EX, or Employee Experience is not entirely new, we believe that it is a game-changer in terms of attracting and retaining the employees we need to satisfy our vision and mission, and to enable us to reach our potential.  We became aware of Employee Experience through our desire to attract and retain the very best people, which is a challenge all organizations face. The Management Team at Next Dimension strongly supports this idea as a winning People Strategy for the modern workforce – it is not only a choice, but the only choice in our eyes.

Future organizations will be thrive because they are built around the twin concepts of CX (Customer Experience) and EX (Employee Experience). The place of People (as a Department) will be to facilitate but not design the Employee Experience. If this sounds like the beginning of the end of “top down” HR policies and procedures – you are right!